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WIREFLY .COM Complaint - Wirefly
WIREFLY .COM Complaint

WIREFLY .COM Complaint

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Wirefly


I bought a mobile phone from Wirefly.com in May with the promotion "waived activation fee". After three bills (08, 2010), they didn't credit the activation fee into my AT&T account. I called according to the promotion instruction. The custom service guaranteed that I would receive the credit in 14 days. I didn't receive it. After a month (09, 2010), I called again and this time, the custom service told me the same story. Now i found out that they told everybody the same thing and hope that the customers give up on the credit. I am so disappointed. Every time I called, they asked me to wait and guaranteed the credit would show up in the next bill, which was not true! I will never order a phone from wirefly.comm again


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Comments


WireflyKim says: (7 years ago)
 0
I work at Wirefly's HQ, and am very concerned that you have had the experience that you had. This is not normal or typical for our customers. I would like to get this issue resolved for you. Please send me an email to onlinesupport@wirefly.com, with your order number, and I will personally take this to our carrier management team to get this issue resolved. I do apologize to you that you have had this experience and I look forward to hearing from you soon.
-WireflyKim






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